Public Satisfaction Survey and Index
As a manifestation of our commitment to providing excellent public service, this survey was conducted to assess satisfaction levels, gather suggestions and input, and identify areas for improvement to achieve higher-quality service.
Survey Results and Public Satisfaction Index
The survey was conducted to gather stakeholder opinions on the quality of services provided by the Faculty of Economics and Business, Diponegoro University. This survey broadly covers 9 elements in accordance with PERMENPAN NUMBER 14 OF 2017.
The SKM elements include 9 service elements, namely based on Compliance with Requirements, (System, Mechanism, and Procedure), Completion Time, Tariff, Product Specifications of Service Type, Officer Competence, Officer Behavior, Complaint Handling and Quality of Facilities and Infrastructure.
Public Service Satisfaction Survey:
- Survei Internal (Especially for Lecturers and Educational Staff) – s.id/surveyinternalfeb
- Survei Eksternal (Especially for Students, Alumni, Parents, Collaboration Partners) – s.id/surveyeksternalfeb
